Delivery

At Lush Interiors, we aim to deliver your items efficiently and in perfect condition. All deliveries are carried out with care using our specialist courier service.

Please note that our couriers do not remove packaging or dispose of rubbish following delivery. Due to the frequency of our delivery routes, rubbish removal is not included within our standard service.

Delivery Times

Delivery timeframes vary depending on the product ordered. Please refer to the individual product description for the most accurate delivery guidance.

If you require further clarification, please email info@lushinteriors.co and our team will respond within working hours.

Delivery Process

We utilise our own specialist courier service to ensure the safe and secure delivery of your products.

Before placing your order, we kindly ask that you carefully check all measurements. This includes ensuring items can pass through narrow openings, doorways, staircases and access points into your chosen room.

Our delivery teams are unable to carry heavy or oversized items up multiple flights of stairs, particularly where lift access is unavailable. It is the customer’s responsibility to ensure safe and suitable access for delivery.

If you are unsure about stair access or entry restrictions, we strongly recommend discussing this with our delivery team when they contact you to arrange your delivery date. This should be considered carefully prior to purchase.

For access related queries, please contact info@lushinteriors.co.

Delivery Charges

We also offer shipping to Ireland and Northern Ireland. Please email info@lushinteriors.co for rates and further information.

Additional Services

We highly recommend selecting our assembly service for larger items. Our professional fitters will assemble your item on the day of delivery to ensure a smooth and stress free experience.

Returns

Your satisfaction is important to us, and we aim to provide a smooth and transparent returns process.

We accept returns on unused and undamaged items within 14 days of delivery. In certain circumstances, a restocking fee of up to 25% or a cancellation fee may be deducted.

After 14 days, refunds or exchanges cannot be processed unless exceptional circumstances apply and are approved by management.

Exceptions & Limitations

Assembled Items

We are unable to accept returns on items that have been assembled. Once assembled, the item is no longer considered to be in resale condition and cannot be sold as new. Please ensure you are satisfied with your purchase before proceeding with assembly.

Bespoke & Custom Made Items

Returns are not accepted on bespoke or custom made items, including our entire beds collection.

International Orders

International orders are excluded from our returns policy.

Compatibility & Access

It is the customer’s responsibility to ensure all items will fit into the intended space. We cannot accept returns for items that cannot be delivered or accommodated due to access restrictions.

Sale Items

Returns are accepted on full price items only. Sale items are non refundable.

Return Process

All return requests must be pre approved by our management team.

• The customer is responsible for arranging and covering return shipping
• Items must be returned to our warehouse in Leicester, UK
• Returns sent without prior approval may not be accepted

Wear & Tear

We are unable to accept returns for items showing signs of wear and tear, including damage caused by regular use or handling.

If you have concerns regarding the condition of your item upon receipt, please contact us as soon as possible at info@lushinteriors.co.

We appreciate your understanding and cooperation. These guidelines allow us to maintain the quality, care and integrity of our products and service.

Thank you for choosing Lush Interiors.