Delivery Information
Estimated delivery timeframes are displayed on each product page. Once your order is ready, our team will contact you to arrange delivery and keep you updated throughout the process.
Assembly is available on selected products and can be added where applicable.
Before Your Delivery
Before placing your order, please ensure that your furniture will fit through all doorways, hallways, staircases and access routes.
If you are unsure about dimensions or access, our team will be happy to help before ordering. Taking a few moments to check access can help ensure a smooth delivery experience.
Returns
We understand that sometimes a product may not be the perfect fit for your home. Your satisfaction is important to us, and we aim to make the returns process as clear and straightforward as possible.
We accept returns on unused items in their original condition and packaging within 14 days of delivery.
In certain circumstances, a restocking fee of up to 25% may apply to returned items. Cancellation fees may also apply where an order has already been processed, prepared or dispatched.
Returns requested after 14 days cannot usually be accepted unless exceptional circumstances apply and have been approved by our management team.
If you have any questions regarding a return, our team will be happy to assist.
Return Process
To ensure all returns are handled efficiently, we kindly ask that return requests are approved by our team before being sent back to us.
- Customers are responsible for arranging and covering the cost of return shipping
- Items must be returned to our warehouse in Leicester, UK
- Returns received without prior approval may not be accepted
For assistance with a return request, please contact our team at info@lushinteriors.co.
Wear & Tear
To ensure every customer receives furniture in excellent condition, we are unable to accept returns for items that have been used, assembled, altered or show signs of wear and tear.
We kindly ask that all items are carefully inspected upon delivery. If you have any concerns regarding the condition of your order, please contact our team within 48 days of receipt and include photographs where possible.
Thank you for choosing Lush Interiors.
Damaged or Faulty Items
If your order arrives damaged or develops a fault, please contact our team within 14 days of delivery and provide photographs where possible.
We understand how important it is to resolve issues quickly and fairly. Our team will work with you to find the most appropriate solution, which may include replacement parts, a replacement product, a partial refund or collection and replacement where necessary.
If you are unsure about dimensions or access, our team will be happy to help before ordering. Taking a few moments to check access can help ensure a smooth delivery experience.
Need Help?
Our team is here to support you before, during and after delivery.
Product Advice
Need help choosing the right dining table, chairs or bar stools for your space?
Delivery Questions
Questions about lead times, delivery areas or assembly services?
Returns & Support
Need assistance with a return, exchange or aftercare enquiry?
